Frequently Asked Questions

1. How do I track my order?

All orders are processed and fulfilled within 2-5 business days after receipt. Once shipped, you will receive tracking information to monitor the status of your order.

2. Can I cancel my order after it has been placed?

For prepaid orders, cancellation is not possible after placement. However, if you contact us within 2 hours of placing the order, we are happy to assist with modifications.

COD (Cash on Delivery) orders that have not been shipped can be canceled by reaching out to our customer care team.

3. Can I modify my order after it has been placed?

Modifications, such as changes to sizes or colors, can be accommodated within 2 hours of placing your order. After this period, no further modifications can be made. (Note: Modifications refer to correcting the size or color initially ordered.)

4. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer care at [email protected] immediately. Provide detailed information and, if possible, attach images of the damaged or defective item. We will assist you in resolving the issue promptly.

5. How can I initiate a return?

Our return policy allows returns within 7 days of delivery. If you wish to initiate a return, please contact us at [email protected]. Provide your order details and reason for the return. Our team will guide you through the return process.

6. What payment methods are accepted?

We accept various payment methods, including credit cards, debit cards, and other secure online payment options. For more information, please visit our Payment Options page or contact us at [email protected].

7. How can I contact customer support for further assistance?

If you have additional questions or need further assistance, please reach out to our customer support team at [email protected]. We are here to help and ensure a smooth shopping experience for you.

For any other inquiries, refer to our comprehensive FAQ section on our website or contact us directly at [email protected].